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Remote Customer Advisor for HBO Max (German Speaker) Turkey-based

Posted 4 days ago

cross border talentsNew York (NY)
Customer Service RepresentativesMedia Streaming Distribution Services, Social Networks, and Other Media Networks and Content Providers

SENIORITY

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About the role

Remote Customer Advisor for HBO Max (German Speaker) Turkey-based Berlin, Germany Or refer someone Job Openings Remote Customer Advisor for HBO Max (German Speaker) Turkey-basedAbout the Job Remote Customer Advisor for HBO Max (German Speaker) Turkey-basedAbout the RoleWe are looking for German-speaking Customer Support Advisors to support users of HBO Max streaming platforms. You will assist customers with technical issues, account and content inquiries, and subscription-related questions across multiple channels. This is a remote position, and all necessary equipment will be provided.
Project: HBO Max Contract: Full-Time Location: Remote (only residents in Turkey)
Languages Required: German C1, English B1 Shifts: Rotating shift schedule (5 days per week) Summer Shifts 10:00 19:00, 13:00 22:00, 16:00 01:00 Winter Shifts 11:00 20:00, 14:00 23:00, 17:00 02:00
Responsibilities:
  • Provide customer support through phone, email, chat and social media
  • Assist customers with technical issues, account and content inquiries
  • Follow internal processes and escalate cases when needed
  • Deliver service with empathy, accuracy, and professionalism
Your Profile:
  • Fluent in German (C1) and English (B1)
  • Strong communication, problem-solving, and multitasking skills
  • Computer literacy
  • Turkish ID (must reside in Turkey)
What We Offer: Online 10-day onboarding training Net Salary: 30,000 TLQuality Bonus: 10%Meal Allowance (Pluxee Card): 4,500 TLPrivate Health Insurance: Maphre SS
Why Join Us? Become part of a dynamic, multicultural team supporting one of the world's leading streaming platforms HBO Max. Grow your customer experience career, work remotely from Turkey, and enjoy a collaborative environment where your German language skills truly stand out!

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