Responsibilities:
Assist federal employees, retirees, and military personnel with plan enrollment, account setup, general plan questions, and site navigation—all from home. This short-term seasonal role is a great way to get started with Working Solutions, with the highest call volume during open enrollment (November 9 – December 14). If you’re a good fit, you may have the opportunity to continue with another program afterward. Why Become a Working Solutions PRO?Work from Home: Ditch the commute and enjoy the comfort of home.
Flexible Hours: Set your own schedule and work when it's convenient for you.
Diverse Experience:
Expand your skillset across various industries while providing exceptional customer service. Supportive Environment: We’re here to help every step of the way!
Application Process:
Create Profile (filling out the apply fields at the bottom of this page)Complete Assessments (only one-attempt is allowed)Pass PC Scan (must be on a computer, not mobile device)Record Video Interview (can re-record as many times as needed)For more details, check out our Application Guide Earnings Potential The contracted rate is $0.28 for English and $0.31 for Spanish per Customer Interaction Minute (CIM).$16.80 - $18.60 (hourly equivalent)Contractors will be provided a prorated minimum of 54 minutes per productive hour. This program also has incentives available beyond the per-minute rate. Skills Needed Ability to provide excellent, patient, and empathetic customer service. Excellent verbal and written communication skills. Tech-savvy and avid computer user. Friendly tone and professional demeanor. Schedule Flexible schedule opportunities - you choose your own hours! Hours of operations are 7am-8pm CT Monday-Friday and may increase during open enrollment
Work Environment
Requirements: Quiet, uninterrupted space during all working hours.
Technology Requirements:
Personal computer (no tablet)Broadband internet connection, recommended at least 10 MBPSWired internet connection, such as cable, fiber optic, or DSL (no Wi-Fi, satellite, or mobile internet)Windows 11 operating system Windows Security/Microsoft Defender Antivirus (included in Windows 11 and free to use), running and up to date Wired USB headset with microphone. A smart phone and be willing to accept texts related to program work. Mac users: Mac acceptance is limited to Intel-based machines with Windows 11 installed via Apple’s Boot Camp utility.
