Customer Service Agent For Repair Team

Posted 9 days ago

grand applianceSturtevant (WI)

Customer Service Representatives Appliance Repair and Maintenance

SENIORITY

Entry

SALARY

$18.00 per hour

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About the role

Appliance Repair Dispatcher The Appliance Repair Dispatcher is responsible for providing regular clerical and administrative support by answering phones, gathering customer information, processing new customer work orders, scheduling technicians, and tracking progress of jobs.

Essential Functions:

Prioritize incoming call traffic
Submit and trick claims through service portals
Scheduling service calls for the technicians
Follow up on pending service calls (calls that still need to be scheduled or were requested with no firm date scheduled)
Monitoring parts deliveries and recording back order information for follow up with customers
Receiving and assigning inventory parts
Dating and matching part invoices and credit memos for claims and part returns
Returns parts or submits NARDA claims for incorrect parts/defective parts received
Monitors and checks email traffic
Tracks labor payments for claims
Gathers back order reports and part delivery status for current work orders
Follow up on submitted claims. Order parts for open orders
Additional tasks and projects as needed

Requirements:

Ability to work independently
Must have a high school diploma or GED.Must be detail oriented, organized, and proactive.
Excellent communication skills including grammar, voice, and diction.
Excellent customer service skills (friendly, courteous, and helpful).Ability to read and interpret documents such as operating and maintenance instructions and procedure manuals.
Basic computer and keyboard skills; MS Office knowledge a plus.
Ability to work in a fast paced, high-stress environment.
Must be extremely reliable and have excellent time management skills.
Bilingual (English- Spanish) a plus.
Ability to stay calm when customers are stress or upset.

Competencies: DependabilityCustomer Service ProductivityTeamwork

Benefits: Medical, Dental, vision Life and AD&D Insurance Short and Long-Term Disability Income Insurance 401(k) retirement plan with employer-matched contributions Paid Holidays, PTO, and more.

About the company: Grand Appliance & TV is a family-owned retailer established 90 years ago, with locations in Illinois, Wisconsin, Indianapolis, and Iowa. We strive to have customers for a lifetime through outstanding service at all levels and believe that every employee is an integral part of the total customer experience. We offer challenging opportunities in a fun, family-style work environment. Grand Appliance & TV is an equal opportunity employer.

Compensation: $18.00 per hour

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