Director of Contact Center & Intake Operations (Remote)
poulin willey trial lawyersAlbany (GA)
Director of Contact Center & Intake Operations (Remote)
Posted 10 days ago
poulin willey trial lawyersAlbany (GA)
SENIORITY
Manager
About the role
Poulin | Willey Trial Lawyers is seeking a Director of Contact Center & Intake Operations to oversee the intake team, improve conversion, and streamline how prospective clients move through the intake process.
The ideal candidate has leadership experience in personal injury intake, a track record of boosting conversions, and a hands-on approach to coaching teams, optimizing processes, and using data to drive decisions. This role is fully remote in the United States.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.