Career Opportunities: Exhibitor Services Specialist PT (94704)

Posted yesterday

freemanLas Vegas (NV)

Demonstrators and Product Promoters Convention and Trade Show Organizers

SENIORITY

Junior

Apply

About the role

Exhibitor Services Representative Responsible for the quality management of exhibitor orders by coordinating with various departments to ensure successful delivery on-site. Serves an integral part in ensuring a successful on-site exhibitor experience. This position will support our Customer Experience team. It is eligible to work a hybrid schedule, generally requiring work in-office and/or show-site 2-3 days per week. The ideal candidate will be based out of Las Vegas, NV.

Essential Duties & Responsibilities:

Enter orders, enter exhibitor information, research invoices, and research show information in Freeman billing systems
Provide expert support for all customer needs, which include products and services, billing questions, technical issues, and event related requests
Process, research, and resolve complex requirements, inquiries, and complaints to ensure customer retention and satisfaction
Process and effectively manage inbound leads
Quote prices and credit terms in compliance with Freeman policies and procedures
Maintain current and accurate knowledge of all exhibitor products and services and of the website for exhibitor ordering
Accurately funnel custom requests through lead routing channels
Ensure all systems, production, and order information is accurate
Manages Exhibitor Services contact channels
Performs all functions as assigned to either the off-site or on-site team responsibilities
Fill-in for Exhibitor Support team as needed by handling inbound phone calls, emails, chats, and leads and maintain the highest level of accuracy, efficiency, and excellent customer service
Proactively identifies, researches, and resolves customer order discrepancies using various methods
Coordinates and interfaces with other internal departments to ensure successful production and/or delivery of complex customer needs across various Freeman services
Analyzes accounts for proper billing procedures and takes necessary action to bill/resolve as necessary
Ensure on-site teams are aware of changes and prepared for how those changes affect the customer's needs

Education & Experience:

High School Diploma or Equivalent with relevant work experience required 2+ years of customer service experience
Certificates, Licenses, Registrations
Exhibitor Service Representatives are required to take and pass the New Employee Training (NET) program with an 80% or higher score; as well as six (6) hours of customer service modules that must be completed and passed with an 85% or higher score.

Travel Requirements:

Travel 25% to 50%What We OfferOur part-time positions are not benefit eligible; however, these roles are eligible to participate in:
Retirement with Company Match
Diversity Commitment

At The Freeman Company, our commitment to diversity and inclusion is helping us to create not only a great place to work, but also an environment where our employees, our customers and our communities around the world can reach their goals and connect with each other. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status and other characteristic protected by federal, state or local laws.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.