Financial Technician III - Operations/Collections

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city of lynchburgLynchburg (VA)

Financial Clerks, All Other Executive and Legislative Offices, Combined

SENIORITY

Senior

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About the role

Financial Technician IIIThe Billings and Collections Department of Finance is looking for a Financial Technician III to work in our Operations and Collections Department. The main duties include, but are not limited to, the collection of delinquent debt owed to the City of Lynchburg. We are looking for someone who is assertive, goal-oriented, and competitive, who likes a challenge. They should not shy away from confrontation and be able to problem-solve to reach resolutions. A good collector should adhere to the office policies and procedures, as well as be able to interpret Virginia State and Lynchburg City code. The individual must be a multi-tasker who is motivated and can manage their time well while analyzing situations quickly and delivering information using strong communication skills. The perfect candidate should be able to deliver customer service under difficult circumstances and without generating complaints. Successful applicants must have previous collection experience and be able to work in a fast-paced, team-oriented environment.

Essential Duties:

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties to provide direct or indirect service to the citizens may be assigned.
Provide professional and courteous customer service to internal and external customers in person, over the phone, and in writing
Fulfill a citizen's need and/or request while providing accurate, valid, and complete information to the citizen
Handle citizen requests and/or complaints to reach an appropriate solution while clearly explaining the resolution to the citizen
Listen and respond to citizen needs and/or concerns
Record accurate information on customer accounts
Utilize City resources within employee's control to assist internal and external customers efficiently and effectively
Interpret and follow Office Policies and Procedures, Virginia State Code, and City CodeADDITIONAL DUTIESOther duties to provide direct or indirect service to the citizens may be assigned.
When unusual situations occur and/or the City Manager declares a State of Emergency, all City employees may be required to accept special assignments and perform as needed to ensure appropriate service delivery.

Minimum Education and Experience RequiredQUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION AND EXPERIENCE: High School Diploma or GED required

At least two years of collections and customer service experience. Microsoft Word and Excel experience. Skill in specific job-related application and equipment.

Additional Requirements: Must successfully complete IS100 and IS700 National Incident Management (NIMS) training within 90 days if employment. May also be required to complete higher level of NIMS training as determined appropriate for the position. Relevant background must be completed and approved.

Benefits:

The City offers an array of benefits combined with direct salary/wages in order to establish a total compensation package that supports the City's goals of attracting, rewarding, and retaining employees who are both representatives of the community and are also able to deliver exceptional services.
Medical, dental, and vision coverage
Retirement through the Virginia Retirement System (VRS); the City's contribution is based on a rate determined bi-annually by the VRS Board and employees pay 5% of base pay (pre-tax) towards their VRS benefit
Life insurance at no cost to the employee
Optional benefits such as 457 deferred compensation, Roth IRA, flexible spending accounts, etc.
Eligibility for parental leave and tuition assistance
Paid Time OffEmployees of the City of Lynchburg may also be eligible for the Public Service Loan Forgiveness Program for federal student loans
Additional information about City benefits can be found on our website and in the Employment Policies & Procedures

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