Program Coordinator
ppsiHouston (TX)
About the role
Program Coordinator Supports the Program Management team with the day-to-day administration of customer accounts. Maintains accurate order data, prepares open order and status reports, and serves as a responsive first point of contact for routine customer questions, escalating complex issues to the Program Manager. This role is an entry point into PPSI's program management career path: successful Program Coordinators develop the account knowledge and coordination skills to advance into a Program Manager role.
Responsibilities:
Order entry and data management: Enter and maintain customer orders, part numbers, pricing, and delivery dates in the ERP/MRP system with a high degree of accuracy. Keep account records current and complete.
Open order reporting: Prepare, update, and distribute open order reports and order status summaries for customers and internal teams on a regular cadence and on request.
Customer inquiries: Field general questions from customers regarding order status, delivery dates, documentation, and shipments. Respond promptly and professionally, and route technical, pricing, or contractual questions to the appropriate Program Manager.
Order tracking and follow-up: Monitor open orders for upcoming and past-due deliveries, flag risks to the Program Manager, and follow up internally to keep orders on schedule.
Documentation support: Assist with order acknowledgments, shipping documentation, certifications, and other paperwork required for customer orders, including requirements associated with AS9100 and ITAR compliance.
Program Management support: Provide administrative and coordination support to Program Managers, including meeting notes, action item tracking, and preparation of customer-facing materials.
Continuous improvement: Suggest improvements to reporting formats, data accuracy, and order administration processes.
Requirements:
Associate's or Bachelor's degree, or equivalent related work experience.0 to 2 years of experience in customer service, sales support, data entry, or an administrative role. Recent graduates are encouraged to apply.
Strong attention to detail and accuracy; comfortable working with order data, spreadsheets, and reports.
Excellent verbal and written communication skills and a professional, service-oriented phone and email manner.
Ability to multitask, prioritize, and meet deadlines in a fast-paced environment.
Collaborative mindset with a willingness to learn PPSI's products, customers, and processes.
Proficiency with Google Workspace or Microsoft Office, especially spreadsheets. Experience with ERP/MRP systems is a plus.
Preferred Qualifications:
Exposure to electronics manufacturing, aerospace/defense, or an ITAR-regulated environment.
Position Details
Category: Business Development
Location: Houston, TXEmployment: Full-time
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