Service & Route Coordinator

Posted 7 days ago

watercoWaterbury (CT)

Customer Service Representatives Water Supply and Irrigation Systems

SENIORITY

Junior

SALARY

$20-24/hour

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About the role

Service/Route Coordinator Join Culligan by WaterCo as a Service/Route Coordinator! Are you an organized, customer-focused professional who thrives in a fast-paced environment? Do you enjoy problem solving and optimizing processes to improve efficiency? If so, Culligan by WaterCo is looking for a Service/Route Coordinator to join our team! At Culligan, we are passionate about providing top-quality water solutions to homes and businesses. As a member of our team, you will play a critical role in ensuring smooth operations, enhancing customer experiences, and supporting our field technicians.

Pay: $20-24/hour

Why Join Culligan? Employees of Culligan receive a competitive benefits package and exclusive privileges, effective immediately, including: Medical, Dental and Vision insurance 401(K) Match Exclusive Culligan Product Discounts Paid Time Off (PTO) Tuition Reimbursement Life Insurance

What You'll Do:

Manage inbound and outbound customer calls, addressing inquiries and scheduling service appointments
Provide in-person customer support and assist with service-related questions
Optimize service schedules and assign routes to ensure efficiency for field technicians
Set up and maintain customer accounts
Track service completion and collaborate with field teams to resolve scheduling conflicts
Process invoices, work orders, and discounts to ensure accuracy and compliance
Support field teams with real-time coordination and communication
Monitor daily call volumes and propose process improvements

What We're Looking for:

1+ years of customer service experience, route coordination or operations (preferred)
High school diploma or GED, associate or bachelor's degree in business, Operations or related field (preferred)
Proficiency in Microsoft Word and Excel and experience with IFS, Salesforce or similar systems
Strong communication and organizational skills
Proven ability to problem-solve, prioritize tasks and adapt in a dynamic environment

Equal Opportunity Statement: Decisions and criteria governing the employment relationship with all employees at Culligan by WaterCo are made in a non-discriminatory manner, without regard to race, color, creed, religion, national origin, sex, marital status, pregnancy, disability, sexual orientation, gender expression, veteran status, age, FMLA status, or any other factor determined to be unlawful by federal, state or local statutes.

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