Datavant is hiring: Health Information Operations Supervisor in Chicago

Posted 19 days ago

datavantChicago (IL)

Medical and Health Services Managers All Other Miscellaneous Ambulatory Health Care Services

SENIORITY

Senior

SALARY

$21.25–$27.13

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About the role

Datavant is the data collaboration platform trusted for healthcare. Guided by our mission to make the world’s health data secure, accessible and actionable, we provide critical data solutions for organizations across the healthcare ecosystem - including providers, health plans, researchers, and life sciences companies. From fulfilling a single patient’s request for their medical records to powering the AI revolution in healthcare, Datavant is building the future of how data is connected and used to improve health. By joining Datavant today, you’re stepping onto a driven and highly collaborative team that is passionate about creating transformative change in healthcare. Health Information Operations Supervisor The Health Information Operations Supervisor is responsible for client/customer service and serves as a knowledge expert for the HIS staff. The role focuses on front line people management and training, as well as ensuring processes are completed in compliance with established guidelines. This role may also assist leadership with planning, developing, and implementing departmental or regional projects. The role provides support to Health Information Operations Manager. The Supervisor will maintain workflow and productivity of HIS's, handle escalated situations, drive a positive work environment, assist in the new hire process, meet with clients, and develop staff at multiple sites.

Position Highlights:

Full Time: Monday-Friday 8 am to 4:30 pm CSTHybrid and travel-intensive leadership role requiring regular on‑site presence across multiple supported locations in Chicago and Elmhurst, Illinois
Oversee on‑site and hybrid associates
Lead daily workforce operations, ensuring adequate staffing coverage and maintaining high levels of productivity and service delivery
Manage team schedules, PTO coverage, approve and monitor timecards
Coaching, performance management, employee engagement, attendance and ensure compliance with company policies
Track and drive key performance indicators (KPIs), analyze operational performance, meet with clients to discuss service delivery and operational needs, and serve as the primary point of escalation for team and client concerns
Coordinate resources across teams to maintain seamless operations and achieve business objectives

Preferred Skills:

Operational Leadership and Team Management
Technology Proficiency
Client Relationship Management
Data Analysis and KPI Management
Problem‑Solving and Organizational Skills

Benefits: Comprehensive onsite/virtual training program followed by job shadowing with an assigned mentor Company equipment will be provided (computer, monitor, virtual phone, etc.)Full Benefits: PTO, Health, Vision, Dental Insurance and 401(k) Savings Plan and tuition assistance

Responsibilities:

Receive and process requests for patient health information in accordance with Company and facility policies and procedures
Maintain confidentiality and security with all privileged information
Maintain working knowledge of Company and facility software
Adhere to the Company’s and Customer facilities Code of Conduct and policies
Inform manager of work, site difficulties, and/or fluctuating volumes
Assist with additional work duties or responsibilities as required
Consistent application of medical privacy regulations to guard against unauthorized disclosure
Manage patient health records, safeguard them and ensure HIPAA compliance
Prepare new patient charts, gather documents and information from paper sources and/or electronic health record
Ensure medical records are assembled in standard order and are accurate and complete
Create digital images of paperwork to be stored in the electronic medical record
Respond to requests for patient records, both within the facility and by external sources, retrieving them and transmitting them appropriately
Answer inbound and outbound calls
Assist with patient walk‑ins, administrative duties such as handling faxes, opening mail, and data entry
Meet productivity expectations as outlined at specific site
Schedule pick‑ups as needed
Other duties as assigned

Qualifications:

High School Diploma or GEDAbility to commute between locations as needed
Work overtime during peak seasons when required
Basic computer proficiency
Comfortable utilizing phones, fax machine, printers, and other general office equipment on a regular basis
Professional verbal and written communication skills in English
Detail and quality oriented as it relates to accurate and compliant information for medical records
Strong data entry skills
Work with minimum supervision responding to changing priorities and role needs
Organize and manage multiple tasks
Respond to requests in a fast‑paced environment

Bonus Points:

Experience in a healthcare environment
Previous production/metric‑based work experience
In‑person customer service experience
Ability to build relationships with on‑site clients and customers
Comfortable bringing new ideas, process improvement suggestions, and feedback to internal stakeholders

Pay ranges for this job title may differ based on location, responsibilities, skills, experience, and other requirements of the role. The estimated base pay range per hour is: $21.25–$27.13 USD.Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. This job is not eligible for employment sponsorship.

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