Front Desk Manager

Why Join Us? Competitive Pay (based on experience)Medical, Dental, and Vision Insurance 401(K) with Company Match Paid Time Off – because balance matters Hilton Team Member Travel DiscountsA positive and supportive work culture Ongoing training and leadership development Clear paths to growth within the Hilton portfolio Your Impactful Role: As our Front Desk Manager, you’ll be the heartbeat of hotel operations. From training team members and handling escalated guest issues to optimizing front desk efficiency, your leadership ensures that every guest leaves with a smile.

Core Responsibilities: Guest Experience & Service Leadership Oversee check-ins/outs, reservations, guest inquiries, and complaints Coach and empower your team to deliver outstanding service Ensure fast, friendly, and accurate service at all touchpoints Lead by example with positive guest interactions Follow up personally on guest complaints to ensure satisfaction Team Management & Development Interview, train, and mentor front desk associates Conduct ongoing coaching and performance development Host regular team meetings and encourage open communication Create a culture of accountability, positivity, and hospitality Financial & Operational Oversight Manage front desk budget, billing, and cash handling Monitor occupancy rates, forecast demand, and implement revenue strategies Encourage upselling and suggestive selling to boost room revenue Oversee daily reporting, night audit, and financial accuracy Assist with reservations to optimize ADR and occupancy Safety, Compliance & Hotel Standards Ensure compliance with Hilton brand standards, health codes, and safety regulations Enforce proper procedures for guest safety, key control, and emergency protocols Participate in property inspections and maintain front desk cleanliness Leadership Presence Participate in the Manager-on-Duty (MOD) rotation Be available to support team during high-traffic times and call-outs Collaborate across departments to ensure a seamless guest experience Assist with community engagement, events, and social media involvement

What You Bring: 2+ years of front desk or hospitality experience (supervisory experience strongly preferred)Knowledge of Hilton brand standards and front desk systems is a big plus Excellent communication, problem-solving, and multitasking skills Experience managing budgets, reservations, and guest recoveryA calm and confident approach to high-pressure situations Ability to work flexible shifts, including weekends and holidays Associate's degree in hospitality or business preferred (or equivalent experience)Your Next Career Move Starts Here This is more than just a job — it’s your chance to lead, grow, and thrive in a career you love. If you're ready to make an impact and bring your energy, creativity, and hospitality know-how to the Hampton team, apply today and lead with purpose. Powered by JazzHRlm 3oPuCCMd