Principal UX Designer

Job Summary: The Principal Experience Designer will drive strategy and delivery within the Customer Experience (CX) Suite. They are responsible for ensuring that UX/UI and CX design strategies and capabilities are accelerating the organization's progress towards delivering great customer experiences and business impact. This role will serve as a key individual contributor and subject matter expert in a critical focus area for the organization – applying UX/UI design expertise in the development of digital products and capabilities, and helping to mentor junior designers.

Minimum Candidate Qualifications and Experience: Bachelor's degree in business, technology, operations, science, marketing, or a related field. 10+ years of experience, with 7 years in experience design, product design, UX design, or related field. Ability to own and manage the full product lifecycle, including visioning, roadmap creation, execution, and impact measurement for specific products or features. Strong skills in stakeholder alignment for cross‐functional collaboration. Strong mentorship and guidance abilities, with experience in coaching and mentoring talent (indirectly). Excellent communication abilities to drive change, influence stakeholders, and evangelize the product vision. Experience working in an agile setting or bringing agile best‐practice mentorship to the team. Experience collaborating with Legal, Compliance, and Privacy teams to ensure adherence to governance and regulatory standards, and help influence and evolve standards where needed. Ability to innovate and foster experimentation to improve product capabilities. Proven ability to adapt and navigate ambiguous or evolving environments. Strong problem‐solving and strategic thinking skills, with a focus on balancing short‐term execution and long‐term vision.

Additional Desired Candidate Qualifications and Experience: Advanced degree, or equivalent experience (e.g., MBA or related graduate‐level qualification). Experience in healthcare, pharmaceutical, or highly regulated industries. Proven success in managing complex projects requiring strategic planning and operational execution. Advanced knowledge of workflow tools, automation systems, and compliance frameworks. Experience in building and managing a design system. EEO: Mindlance is an Equal Opportunity Employer and does not discriminate in employment based on – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.