Service Manager

Responsibilities: o Schedules and assigns jobs and work areas to employees in the Service Department according to their skills and knowledge o Assists with the development and training of service personnel and may complete performance reviews of service staff o Communicates, enforces, and monitors effective Service Department processes to ensure internal and external customer satisfaction o Monitors service sales on a monthly basis to ensure achievement of budgeted sales and profit goals o Participates in the development and execution of the Corporate Service Marketing Plan o Coordinates customer clinics, field days and related promotional events o Reviews work orders for completeness and accuracy prior to customer billing o Ensures all departmental tools, equipment, and vehicles are in good working order o Manages recruiting, staffing and employee development activities for employees reporting to this position o Manages and coordinates training for all Service personnel o May assist the Corporate Service Manager in developing processes and procedures and to develop and follow an annual Service Department budget Experience, Education, Skills and Knowledge: o 3+ years’ experience in Service Department operations o Ability to use standard desktop load applications such as Microsoft Office and internet functions o Ability to write and speak effectively to individuals and groups o Familiar with John Deere and competitive products o Ability to analyze and interpret internal reports o Ability to work extended hours and weekends o Excellent customer service skills o High School Diploma or equivalent experience