Front Desk Associate
orangetheory franchise 0227aWhite Lake (MI)
About the role
Job Description
Benefits:
- Bonus based on performance
- Flexible schedule
- Free uniforms
- Opportunity for advancement
- Training & development
- Fitness Ambassador (Sales & Member Experience)
Orangetheory Fitness White Lake is brand new to the community, and we’re looking for outgoing, motivated Fitness Ambassadors to help elevate the member experience and grow our studio community.
If you love connecting with people, thrive in a fast-paced environment, and are energized by helping others start (and stick with) their fitness journey, this role is for you.
About the Role:
The Fitness Ambassador plays a vital role in the daily operations of the studio, serving as the first point of contact for members and guests. This role blends exceptional customer service, membership sales, and community building in a high-energy, team-oriented environment. You’ll help introduce new members to Orangetheory, support existing members, and contribute to a welcoming, organized, and results-driven studio atmosphere.
Key Responsibilities:
- Deliver outstanding customer service to members and guests, creating a friendly and inclusive environment
- Drive membership sales, renewals, and retail transactions while meeting and exceeding performance goals
- Conduct studio tours and confidently explain Orangetheory’s workout and membership options
- Maintain accurate records using sales and CRM systems
- Follow up with prospective and current members via phone calls, emails, and in-person interactions
- Keep the front desk and studio clean, organized, and welcoming
- Support marketing initiatives, promotions, and community events
- Partner with coaches and leadership to ensure smooth daily operations and a strong member experience
What We’re Looking For:
- Passion for fitness and helping others succeed
- Strong customer-service mindset with a positive, welcoming attitude
- Sales-driven and comfortable working toward goals and incentives
- Excellent communication skills, both verbal and written
- Ability to multitask and stay organized in a fast-paced environment
- Collaborative, dependable, and team-oriented
- Basic computer skills; CRM or sales software experience is a plus
- Previous experience in fitness, retail, hospitality, or sales preferred (but not required)
- Why Join Our Studio?
- A studio with momentum: Join a well-established Orangetheory studio entering a fresh phase of growth
- Make an impact: Be part of a team focused on elevating the member experience
- Supportive culture: Work alongside a passionate leadership and coaching team
- Growth opportunities: Develop professionally as the studio continues to grow and evolve
Perks & Benefits:
- Competitive hourly pay with commission and bonus opportunities
- Complimentary Orangetheory Fitness membership
- Fun, energetic, and motivating work environment
- Opportunities for advancement within the organization
- Ready to Get Started?
- If you’re excited to help grow our community and be part of an Orangetheory studio under new ownership, we’d love to hear from you.
- Apply today and be part of what’s next.
- Job Types: Full-time, Part-time
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
More like this