Patient Access & Service Excellence Lead

Posted yesterday

carle healthSpringfield (IL)

Medical and Health Services Managers All Other Outpatient Care Centers

SENIORITY

Senior

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About the role

Carle Health in Illinois seeks a working supervisor to oversee Windsor Centralized Service PSR staff, assist with registration process changes to enhance patient satisfaction, and ensure adequate shift coverage. You will prepare staff schedules within budget, audit registration data, train new employees, and collaborate with clinical leadership to keep provider schedules efficient. The role emphasizes reducing errors and improving service and collections.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

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Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.