Technology Service Technician I - Information Technology

Job TitleThis position is responsible for providing technical assistance, support, and advice to hotel and casino staff using computers and computer peripherals. He/she will troubleshoot and diagnose issues as reported by staff, gather data to identify staff needs and then use that information to identify, interpret and evaluate system and network requirements. He/she will also assist other IT staff to conduct user training in the proper use of new hardware and software as it is introduced. Essential duties include, but are not limited to: Must adhere to the Seminole Tribe's Policies and Procedures. Receive, configure, install and support computer hardware and peripherals in a networked environment Troubleshoot, diagnose and repair hardware and software issues for users in their workspace Assist the Network Administrator and other IT staff in the roll-out of network, operating system and software upgrades and patches as those requirements arise Use common hand tools, diagnostic and predictive software and tools to perform routine maintenance and upgrades on computers, peripherals and network hardware and appliances Perform other departmental duties as may be required by Management Responsible for maintaining a clean, safe and hazard free work environment The Company gives preference in all of its employment practices to Native Americans. First preference in hiring, promoting and in all other aspects of employment is given to members of the Seminole Tribe who meet the job requirements. Second preference is given to members of other federally recognized Native American Tribes who meet the job requirements.