Information Technology Analyst
Posted today
west advanced technologies watiSacramento (CA)
Computer Systems AnalystsComputer Systems Design Services
SENIORITY
Junior
About the role
Information Technology Analyst Sacramento CA 12+ months Onsite role with some remote option Required Skills/Experience: Working knowledge of day-to-day operations of Call Manager such as adds, moves, and changes such as add new phones, name changes and other phone-related Call Manager administration. Ability to make changes to voice mailboxes in Unity Connection such as changed names, importing from LDAP, resetting passwords, and other Unity-related tasks. Ability to add or change contact center agents in Unified Contact Center Enterprise (UCCE, not UCCX). UCCE contact center and/or Call Studio/CVP IVR scripting is desirable. Able to manage TSR ticketing that involves adding or deactivating call center agents. Experience working with Jabber Experience with Cisco\'s Instant Messaging and Presence (IM&P) services Experience with WebEx administration and maintenance Experience deploying Jabber, IM&P, and/or WebEx is highly desirable. This position will provide a backup for daily administration of Callmanager, Calabrio and Contact Center environments and further VoIP and/or network duties as directed. Regards Naresh Damagalla West Advanced Technologies, Inc E: naresh.d@wati.com
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