Remote Internet Support Specialist
ideatek telcomPhoenix (AZ)
Remote Internet Support Specialist
Posted yesterday
ideatek telcomPhoenix (AZ)
SENIORITY
Junior
About the role
IdeaTek is seeking an Internet Support Specialist to assist customers with wireless, fiber internet, and phone services. The role offers remote work options for candidates located in the U.S. and requires 2+ years in technical troubleshooting or high-volume support. You will deliver empathetic service, diagnose issues, and collaborate with teams to achieve positive outcomes. Training hours are 8a-5p, with regular shifts 8a-5p, 9a-6p, or 10a-7p and occasional weekend coverage.
Before you apply
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Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.