Senior HR Escalation Specialist

Posted today

1us37 strada us payrollTallahassee (FL)

Human Resources Specialists Office Administrative Services

SENIORITY

Senior

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About the role

Strada, a leader in people, payroll and technology, is seeking a Senior Associate for the Special Handling Group (SHG). This role supports HR outsourcing clients through Tier II resolution of complex inquiries via calls, email, and tickets, requiring strong analytical thinking and effective communication. You will handle non-routine situations with minimal supervision, input data in real time, and collaborate with teams to improve processes. This in-office role in the U.S.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.