Call Center Rep/Service appointment setter

Call Center Rep OpportunityOur corporate call center is hiring call center reps for their team! If you thrive in a fast-paced, team environment, and have an eye for detail, great customer service skills, and a willingness to learn and succeed, this role is for you!The ideal candidate would have 3 years of customer service experience either via phone or in-person, and pride themselves on showing up punctually every shift with a positive attitude daily!The details:This position is paid hourly and ranges between $20-$22/hr. based on experience, a minimum of 3 years of customer service experience is required for this position.The scheduled shifts are Monday-Friday, 9 am to 6 pm, and every 3rd Saturday on a rotation. NO SUNDAY WORK REQUIRED!This is an on-site position located off Glenwood Ave. in Raleigh, NC.We are looking for individuals who:Are engaged customer advocatesMeet or exceed (attainable) performance targetsAre brand ambassadors both internally and externallyThink on their feet and can learn in an ever-changing environmentHandle customers' needs with integrity and empathy in one transactionAccurately navigating and maneuvering through multiple applications and screens simultaneouslyHave impeccable time management skillsActively engage and participate in training and weekly coaching sessionsTake initiativeAre adaptable! Change is a constant in the automotive world, i.e. program offerings, computer tools, process changes, etc.Strive to be the best they can be and maintain a high level of superior customer service/professionalism to a diverse group of customersBenefits, Benefits, and More Benefits!Full-Time EmploymentMedical, Dental, Vision, and pet insurance options401k plans with a company match up to 6%Paid time off including holidays, industry-leading parental leave, bereavement leaveFun working environment!Company discounts!Qualifications / Successful candidates for this position will have:3 years of experience in providing customer service either via phone or in person (required)Have 1 year of call center experience (preferred)Are Bilingual in English/Spanish (preferred)Ability to type accurately and quicklyMaintain a positive environment, working with co-workers and customers within a diverse cultureExcellent telephone manners and listening skillsThe ability to relate to customers professionally and courteouslyThe ability to work in a team environmentThe ability to work under pressureThe ability to sit for long periodsExcellent attention to detail and multi-tasking abilitySelf-motivation to work under his/her initiativeMust pass a drug test and state, federal, and criminal background checkMust have a High School diploma or general education degree (GED). (Associate's degree preferred)Must be at least 18 years of ageWe are an equal opportunity employerWhy Automotive:Career growth: Endless opportunities for career development within our organization, with development programs and training to get you where you want to be.Stability: Even through these uncertain times, Anderson Automotive Group was able to continue to provide excellence in our communitiesTechnology: There is no industry more exciting than Automotive. From keyless entry vehicles to electric cars, there is always something new happening in the industry. You can be a part of these exciting changes.