Hosting Client Success Manager

Posted today

carenetic digitalNew York (NY)

Network and Computer Systems Administrators Computing Infrastructure Providers, Data Processing, Web Hosting, and Related Services

SENIORITY

Senior

Apply

About the role

Skip to main content Join Carenetic as a remote Hosting Client Success Manager. Manage website portfolios for multi-location healthcare groups — DSOs, MSOs, and networks nationwide. Apply for This Position What You'll Love About This Role Impact. You'll be the person our clients trust most when it comes to their hosting infrastructure. Your work directly affects patient access and practice operations. Variety. You'll work across dozens of healthcare websites, each with different configurations, integrations, and stakeholders. Growth. You'll be trained and mentored, then given ownership of real client relationships and complex migration projects. Flexibility. Work from home with a flexible schedule, regular team check-ins, and the autonomy to manage your own workload. Purpose. You'll have a measurable impact on the healthcare organizations we serve, keeping their websites fast, secure, and accessible for patients.

Responsibilities: Serve as the primary point of contact for clients on hosting-related needs, building trust through clear communication and consistent follow-through Receive, evaluate, and route hosting requests to the correct team (hosting, development, or client-billable project work) Own coordination and client success for site launches and migrations, including gathering client inputs, tracking readiness, and confirming post-launch stability Manage large-scale migration initiatives involving dozens or hundreds of sites, requiring phased execution, risk management, and coordination across teams Directly execute platform-level hosting tasks including DNS configuration, redirects, SSL setup, and caching changes Communicate hosting concepts (DNS, environments, SMTP, caching) in clear, client-friendly terms Respond to hosting incidents and outages with calm, timely, and accurate client-facing updates Act as Project Manager for hosting initiatives: creating timelines, tracking milestones, and driving accountability Identify opportunities to improve hosting workflows, reduce friction, and raise the quality of delivery Validate that deliverables meet client expectations and ensure post-delivery verification is completed

Required Skills: Hands-on experience supporting and configuring Word Press hosting environments Strong understanding of DNS, SSL, caching, SMTP, and core hosting concepts, with the ability to configure and troubleshoot these directly Experience coordinating and participating in site launches, migrations, or infrastructure changes. Not just project management, but hands-on involvement Excellent client communication skills, including the ability to explain technical concepts clearly to non-technical audiences Strong organizational skills and the ability to manage multiple concurrent workstreams: balancing tickets, active incidents, and long-running projects Demonstrated ability to coordinate efforts and hold others accountable to shared goals Strong situational judgment: knowing when to act independently, when to escalate, and when to bring others along A positive, solutions-oriented attitude under pressure

Nice to Have: Familiarity with hosting platforms such as WP Engine, Rocket.net, or similar managed Word Press hosts Experience with tools like Asana, Help Scout, Google Workspace, Slack, and ManageWP Experience with code, development workflows, or site migrations at a technical level Familiarity with caching layers (server-level, CDN, application-level) and transactional email systems Experience managing large-scale, multi-site migration projects Background in an agency or managed hosting environment

Compensation & Benefits: Competitive salary Employer-paid health insurance plan with vision and dental options 401(k) retirement plan with company match Generous PTO policy including the week between Christmas and New Year's Company-issued hardware Career mentoring and coaching from experienced leadership Fully remote. Work from anywhere in the US Not the right role? View all open positions Apply Now Apply for Client Success Manager Position Thanks for your interest in the role, we'll reach out shortly after submission. First Name Last Name Email * Linkedin Profile URL (optional) What have you built or worked on? (Portfolio or examples) Tell us about yourself word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word word mm MwWLliI0fiflO&1 mm MwWLliI0fiflO&1 mm MwWLliI0fiflO&1 mm MwWLliI0fiflO&1 mm MwWLliI0fiflO&1 mm MwWLliI0fiflO&1 mm MwWLliI0fiflO&1

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.