Manufacturing Liaison Technician - Order Entry - 1st Shift

Posted yesterday

koozie groupClearwater Beach (FL)

Production, Planning, and Expediting Clerks Metal Coating, Engraving (except Jewelry and Silverware), and Allied Services to Manufacturers

SENIORITY

Junior

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About the role

Manufacturing Liaison Technician - Order Entry/Tracker Our Manufacturing Liaison Technician - Order Entry/Tracker (MLT - OE/Tracker) are customer obsessed and problem solvers, strong in data entry, and ideally have a background in a production environment. Our Employees understand how to consistently exceed expectations and deliver. We are doing whatever we can to resolve a customer's issue. This is the liaison between our internal departments, Customer Service and Manufacturing. Manufacturing Liaison Technicians believe in taking ownership of the situation and seeing it through until resolved! Our ideal Manufacturing Liaison Technician candidate would possess the following skills: Working with our internal departments as One Team A passion to help those in need; excellence in customer service Strong desire to help and take ownership on seeing things through Curious, with a desire to always learn more, including strong problem-solving skills Troubleshoot basic and routine customer issues Ability to multi-task and adapt to changes quickly

Responsibilities:

Act as the link between manufacturing, customer service and the customer to help facilitate orders with inquiries and product changes
Clarify and communicate order changes with customer regarding product information, ship/delivery dates and order costs
Continuously review and update orders in the system as needed to ensure accurate and timely delivery
Review & maintenance orders already in the system per customer request
Communicate with manufacturing department of order changes
Assist internal customers on order updates, pricing inquiries, etc
Coordinate & process rush requests
Manage shipping details with internal and external customers
Resolve & communicate inventory/out of stock issues with orders already within the order process
Run critical departmental reports such as; Same Day Ship & Backorders
Prepare complete and accurate work including appropriately note accounts as required
Accountable for tracking all requests received in a 4-8 hour (or less) time period
Fills in hold slips for other departments when bringing order jackets to office and removing them when order jackets are returned to the appropriate location
Participate in activities designed to improve customer experience and business performance
Always have a contagious positive attitude with your co-workers and our customers
All other duties as required

Qualifications:

High School Diploma or Equivalent
Must be at least 18 years of age or older
Must successfully complete pre-employment screenings 1-3 years in a customer service environment
Strong service mindset and demonstrated ability to think quickly and deliver results
Strong verbal and written communication skills
Able to demonstrate critical thinking and problem-solving skills
Proficiency using a computer
Must have accuracy in order entry
Ability to move quickly through multiple systems to find information and deliver a response based on findings
Experience using order management systems such as Oracle & Salesforce preferred
Proficiency in Microsoft Office Suite, specifically Outlook, Word & Excel
Previous experience with manufacturing & production highly preferred

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it's the right thing to do, but because it makes our company stronger. If you share our values and our enthusiasm to Keep the Good Going, you will find your way at Koozie Group. Koozie Group is proud to be an Equal Opportunity Employer. We do not discriminate against any applicant or employee based on race, age, sex (including pregnancy, childbirth, or related medical conditions), gender, marital status, national origin, ancestry, citizenship status, mental or physical disability, religion, creed, color, sexual orientation, gender identity or expression (including transgender status), veteran status, genetic information, or any other characteristic protected by applicable federal, state or local law. Koozie Group also prohibits harassment of applicants and employees based on any of these protected categories. In compliance with the Americans with Disabilities Act, Koozie Group will provide reasonable accommodations to qualified individuals with disabilities and encourages both prospective and current employees to discuss potential accommodations with the employer.

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