Senior VDI Engineer (Must have experience with CVAD/AVD, Citrix DaaS)- Perm only/No Consultants

Key Responsibilities: Architecture & Engineering Lead Design & Optimization: Partner with IT leadership to design, scale, and optimize resilient and secure virtual desktop environments. Drive Cloud Migrations: Execute the strategy to migrate on-premises Citrix Virtual Apps and Desktops (CVAD) to AVD and Citrix DaaS with minimal business disruption. Modernize End-User Computing: Evaluate, deploy, and refine profile management and application-delivery solutions (FSLogix, Citrix UPM).Cross-Functional Collaboration: Align with Infrastructure, Security, and Network teams to deliver cohesive enterprise IT solutions. Operations & Advanced Support Own the Queue: Actively manage, prioritize, and resolve Tier-3 operational tickets, incidents, and complex escalations within SLAs. Troubleshoot Complex Issues: Diagnose deep technical faults across virtual desktops, profiles, networking, and authentication. Off-Hours Maintenance: Participate in system upgrades, disaster recovery drills, and scheduled maintenance outside standard hours. Automation & Documentation Automate Workflows: Build and maintain Power Shell scripts to automate deployment, monitoring, and reporting tasks. Technical Authoring: Create crisp architectural diagrams, implementation guidelines, standards, and standard operating procedures (SOPs).Mentorship & Knowledge Transfer: Train internal engineering and service desk support teams to ensure a smooth handoff of new systems.

Education: Bachelor’s degree in Computer Science, IT, Engineering, or equivalent professional experience.

Experience: 7+ years architecting, managing, and supporting large-scale enterprise VDI environments. Speed to Value: Proven ability to step into complex environments and become productive immediately, ideally backed by contract or consulting experience. Technical Expertise Citrix Suite: Strong architecture and troubleshooting skills with CVAD (on-premises), Citrix DaaS, Store Front, Delivery Controllers, MCS, PVS, and Citrix Gateway/ADC.Azure Virtual Desktop (AVD): Deep knowledge of AVD host pools, workspaces, scaling, image management, and hybrid cloud delivery. Profile & Identity Management: Mastery of FSLogix, Citrix UPM, Ivanti Workspace Control (App Sense), Active Directory, and Group Policy. Security & Systems: Experience with Ivanti Application Control, Windows Defender Application Control, Windows OS (Server/Desktop), and Hyper-V (or AWS/VMware alternatives).Automation & Tools: Advanced scripting skills in Power Shell; familiarity with Nerdio Manager for Enterprise is preferred. Core Soft Skills Dual Focus: Ability to balance strategic, long-term engineering milestones with fast-paced, daily ticket queues. Communication: Exceptional skills in technical documentation, translating complex concepts for stakeholder updates, and technical training.

Preferred Certifications: Microsoft Certified: Azure Virtual Desktop Specialty Citrix Certified Professional or Expert - Virtualization (CCP-V / CCE-V)