Patient Services Representative
adventPleasant Prairie (WI)
About the role
Patient Services Representative At ADVENT, we do healthcare differently. We focus on innovative solutions and patient-first care. If you're driven, creative, and ready to make an impact, join us. Now Hiring: Patient Services Representative
Location: Pleasant Prairie, WI (with occasional support at nearby clinics)
Be the welcoming face that sets the tone for a patient's entire experience at ADVENT.As a Patient Services Representative, you'll play a vital role in ensuring our patients feel supported and cared for from their very first visit through every step of their journey.
What You'll Do:
- Greet patients and accurately check patients into Electronic Health Records using established patient registration check-in and checkout protocols.
- Review upcoming clinic schedules to ensure patient charts contain accurate insurance information and required documentation.
- Schedule patient appointments.
- Answer call center calls to provide overflow coverage as necessary.
- Owns opening of clinic and closing of clinic per established guidelines.
- Cross train in Medical Assistant duties
- Identify, propose, and implement continual improvements to drive process efficiency, scalability and innovation within the scope of your work that enhances our ability to achieve the ADVENT vision.
- Support the overall success of the organization and perform other related duties as requested by leadership.
- Plan and adapt with business growth and strategy, cross-training where necessary to accommodate different situations and locations.
- Follow all legal and compliance requirements, including HIPAA guidelines to maintain patient privacy.
- Perform all other duties as assigned.
What You Bring
Required: Minimum of 1 year experience working in a medical or healthcare setting
Prior insurance experience preferred Strong time management skills and the ability to multitask effectively Experience working with performance-based goals or metrics A customer-first mindset and excellent communication skills Tech-savvy with experience in Microsoft Office and Electronic Health Records High attention to detail and accuracy A problem-solver who thrives in a fast-paced environment A positive, team-oriented attitude and strong work ethic Ability to work at the Pleasant Prairie and Oak Creek clinics as needed Valid driver license Why Choose ADVENT:16+ days PTO (prorated first year) + paid holidays Health, dental, and vision coverage with employer-paid HRA401k match & life insurance Regular business hoursno nights or weekends A culture that values solutions and encourages growth Work in our Pleasant Prairie and surrounding market clinics when needed
Schedule: Monday-Friday, 8am - 4:30pm
Before you apply
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A number in mind
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Your notice period
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Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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