Commercial Card Solutions Technical Support Specialist

Posted today

regions financialBirmingham (AL)

Computer User Support Specialists Commercial Banking

SENIORITY

Mid

SALARY

$63,650.00

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About the role

Commercial Card Solutions Technical Support Specialist At Regions, the Commercial Card Solutions Technical Support Specialist provides technical support to high value Commercial Card clients and internal Treasury Management partners, including but not limited to Relationship Managers, Relationship Support Specialists, and Account Managers.

Primary Responsibilities:

Researches and resolves technical issues for internal partners and high value clients
Monitors internal e-mail boxes for incoming research requests
Assists clients with post – implementation training needs
Provides periodic updates to internal partners to ensure clients are optimizing card services
Fulfills reporting and other support duties as necessary to deliver results to our clients and partners

This position requires the tracking of time and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.

Requirements:

High School Diploma or GEDThree (3) years of client servicing, implementations, or technical support experience
PreferencesBachelor's degree
Skills and Competencies
Ability to identify and resolve problems
Ability to manage workload effectively
Detail oriented
Strong verbal communication, written communication, and interpersonal skills

This position may be filled at a higher level depending on the candidate's qualifications and relevant experience. Position TypeFull time

Compensation Details: Pay ranges are job specific and are provided as a point-of-market reference for compensation decisions. Other factors which directly impact pay for individual associates include: experience, skills, knowledge, contribution, job location and, most importantly, performance in the job role. As these factors vary by individuals, pay will also vary among individual associates within the same job. The target information listed below is based on the Metropolitan Statistical Area Market Range for where the position is located and level of the position. Job Range Target: Minimum: $50,500.00 USDMedian: $63,650.00 USDIncentive Pay Plans: This job is not incentive eligible.

Benefits: Information Paid Vacation/Sick Time 401K with Company Match Medical, Dental and Vision Benefits Disability Benefits Health Savings Account Flexible Spending Account Life Insurance Parental Leave Employee Assistance Program Associate Volunteer Program Please note, benefits and plans may be changed, amended, or terminated with respect to all or any class of associate at any time. To learn more about Regions' benefits, please visit the provided link. Location Details Riverchase Complex North Building

Location: Hoover, Alabama

Equal Opportunity Employer/including Disabled/Veterans

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