Helpdesk Analyst The Immunization Helpdesk Analyst provides technical and customer support for immunization information systems (IIS), focusing on data integrity issues such as de-duplication and bad merges. This role ensures accurate immunization records and supports healthcare providers, public health staff, and end-users in resolving data discrepancies and system-related issues. Essential Duties/Responsibilities • Respond to inquiries from healthcare providers, public health agencies, and internal users regarding immunization records and system functionality. • Investigate and resolve duplicate patient records and bad merges in the immunization registry. • Use data tools and matching algorithms to identify and correct data integrity issues. • Escalate complex data issues to technical teams or data stewards as needed. • Document all support interactions in the ticketing system and maintain accurate logs. • Provide guidance to users on best practices for data entry and record management. • Collaborate with IT and data quality teams to improve deduplication processes and system performance. • Collaborate with internal and external teams and assist on improving Data Quality metrics. • Assist in testing system updates and enhancements. • Generate reports on data quality trends and help develop training materials. Required/Desired SkillsSkill Required /Desired Amount Candidate Experience Associate's or Bachelor's degree in Health Informatics, Information Technology, Public Health, or a related field | Required | 0 Experience in a helpdesk, data quality, or healthcare IT support role | Required | 4.5 Years Experience with deduplication tools, data matching, or record linkage techniques | Required | 4.5 Years Familiarity with immunization information systems | Required | 0 Strong analytical and problem-solving skills | Required | 0 Excellent communication and customer service abilities | Required | 0 Proficiency in using ticketing systems (e.g., ServiceNow) and Microsoft Office Suite | Desired | 0 Knowledge of HL7 messaging and public health data standards | Desired | 0 Experience working with state or local public health departments | Desired | 0 Understanding of HIPAA and data privacy regulations | Desired | 0 Compensation: $24.00 per hour
