KDP Publisher Support Analyst
amazonCulver City (CA)
About the role
Amazon's Kindle Direct Publishing (KDP) team seeks a Customer Support Analyst to serve as the front-line interface between publishers and Amazon for the KDP platform. You will assist authors in publishing, marketing, and selling content in the Kindle store, ensuring timely and accurate responses. You will handle email, phone, and chat inquiries, maintain professionalism, and strive to meet quality and productivity goals while adhering to policies.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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