Collections Specialist We are seeking a detail-oriented and proactive Collections Specialist to manage and resolve delinquent accounts across various aging buckets (1–120+ days), including specialized queues such as First Payment, Defaults, Write-offs, Legal, and Bankruptcy. This role requires strong communication, analytical, and negotiation skills to ensure timely collections while maintaining positive customer relationships. Salary Base pay range: $20.00/hr - $23.00/hr MUST BE ABLE TO START IN JANUARY 2026 Key Responsibilities Manage a portfolio of accounts from early delinquency through legal and bankruptcy stages. Perform daily collection activities including phone calls, emails, texts, and formal letters. Maintain a structured follow-up system to ensure customer commitments are met. Collaborate cross-functionally with Customer Service, Product, Billing, and Legal teams to resolve payment issues and disputes. Prepare weekly forecasts and progress reports by aging bucket. Analyze aging accounts receivable (AR) and monitor for non-payment trends. Offer and manage payment plans, process payments, and evaluate eligibility for extensions. Conduct skip tracing and assign field cases for accounts lacking contact information. Investigate and resolve collection-related disputes in a timely manner. Prepare and submit cases for litigation to the legal team. Coordinate with third-party collection agencies and manage feedback loops. Negotiate settlements, gather project updates, and collect missing documentation to resolve outstanding balances. Qualifications & Experience Minimum 3 years in a collections role managing aging and default accounts. Software proficiency in Zuora (billing and subscription management), Salesforce (CRM and case tracking), and CIS (Customer Information System).Preferred Attributes Customer-focused mindset with a problem-solving approach. Ability to maintain professionalism in challenging situations. Organized, analytical, and results-driven. Seniority Level Associate Employment Type Contract Job Function Accounting/Auditing, Customer Service, and Administrative Industry IT Services and IT Consulting Referrals increase your chances of interviewing at Synergy Business Consulting, Inc. by 2x Get notified about new Collections Specialist jobs in Miami, FL.
