Service Inside Sales

Service Inside SalespersonAir Systems, Inc. is seeking a Service Inside Salesperson that supports the Service Department by preparing repair proposals, coordinating quote approvals, procuring parts and materials, and moving accepted quoted work through the service workflow. This role serves as a key link between customers, field personnel, vendors, purchasing, accounting, and dispatch to ensure quoted work is accurate, approved, scheduled, documented, and completed within customer expectations.Essential Duties & ResponsibilitiesProposal & Quote PreparationPrepare and process customer proposals for HVAC service repairs, quoted work, and related service opportunities.Review technician notes, job documentation, photos, and scope information to develop accurate and complete repair quotes.Communicate with field personnel to verify scope, labor needs, materials, equipment requirements, site conditions, and customer expectations.Identify exclusions, customer-supplied materials, warranty considerations, lead times, or assumptions that must be clearly reflected in quote language.Customer Follow-Up & Quote TrackingTrack open, pending, approved, declined, and completed proposals to maintain visibility of quoted work status.Follow up with customers on outstanding proposals and provide updates on pricing, lead times, recommended repairs, and next steps.Maintain professional quoted-work customer service through timely communication, accurate information, and clear documentation.Escalate urgent customer concerns, aging quotes, or approval delays to the Service Team Manager as needed.Vendor, Parts & Material CoordinationCommunicate with vendors, manufacturers, and suppliers to identify parts, obtain pricing, confirm availability, and validate lead times.Coordinate with Purchasing to order and track materials for accepted quoted work.Monitor material status and communicate delays or changes that may impact scheduling or customer expectations.Work with drivers, warehouse, technicians, and vendors to support timely receipt and delivery of materials.Accepted Quote Processing & Work Order HandoffProcess customer approvals and enter accepted proposals into the appropriate accounting, service, or work order systems.Coordinate with Dispatch to schedule approved quoted work based on technician availability, skillset, customer priority, and material readiness.Ensure dispatch has complete job information, approved scope, customer contacts, site requirements, materials status, and quoted labor assumptions before scheduling.Maintain accurate records of approvals, purchase information, quote revisions, and customer communication.Reporting, Metrics & Operational SupportRun and review weekly reports on outstanding, approved, and completed quotes to help ensure work progresses within customer expectations.Meet or exceed annual goals for quote volume, follow-up activity, accepted proposals, backlog management, and quoted-work completion support.Use customer, vendor, compliance, safety, backflow, and other operational portals as needed to support quoting, documentation, and service requirements.Provide backup phone support during overflow periods and assist the Service Team Manager with service-related initiatives, reporting, and administrative support.Role RequirementsAbility to manage multiple priorities, deadlines, and quote follow-up activity in a fast-paced service environment.Strong attention to detail when reviewing scope, pricing, materials, customer approvals, and system entries.Ability to communicate effectively with customers, technicians, vendors, dispatch, purchasing, accounting, and management.Professional judgment to recognize when quote language, scope gaps, customer-supplied materials, or field information require clarification before proceeding.Flexible, team-oriented approach with willingness to support phones, reporting, and general service department needs during peak periods.Performance Expectations (Key Metrics)The Dispatcher is expected to meet the following standards:Proposal Accuracy: Quotes are complete, clear, and supported by verified scope, material, labor, and pricing information.Follow-Up Consistency: Outstanding proposals are reviewed and followed up on regularly to reduce delays and improve customer response.Quote Conversion Support: Accepted proposals are processed promptly and handed off with complete information for scheduling and execution.Material Readiness: Parts and materials for approved quoted work are ordered, tracked, and communicated timely to minimize schedule disruption.Documentation Quality: Quote status, approvals, notes, customer communication, and system entries are accurate and current.Customer Communication: Customers receive professional, proactive communication regarding proposals, approvals, material lead times, and next steps.Team Coordination: Dispatch, technicians, purchasing, and management receive timely information needed to complete quoted work efficiently.QualificationsHigh School Diploma or GED required.Minimum 5 years of HVAC service dispatch, inside sales, service coordination, technical support, or closely related service department experience.Proficiency with Microsoft Office, including Excel and Word.Excellent oral and written communication skills.Excellent customer service skills with the ability to communicate clearly and professionally with customers and internal teams.Strong organization, follow-through, problem-solving ability, and attention to detail.Comfortable learning software systems, service platforms, accounting systems, and customer/vendor/operational portals.Preferred QualificationsWorking knowledge of HVAC service workflows, repair quoting, parts identification, work orders, dispatching, and service documentation.Familiarity with HVAC systems, common replacement parts, manufacturer/OEM resources, and vendor pricing processes.Experience using service management or dispatching software such as Corrigo or similar platforms.Experience supporting maintenance agreements, recurring service work, quoted repairs, or customer portal requirements.BenefitsComprehensive health coverage (medical, dental, vision, prescription).Telehealth access and HSA/FSA options.Employer-paid Life, Accident, and Disability Insurance: 1.5 times your salary.Generous paid time off, with increases each year + 10 paid holidays.On-site employee gym and EV plugs and/or bike commuter benefits.Opportunities for professional growth through educational assistance and career development programs.A flexible work environment and culture that prioritizes team collaboration, work-life balance, and personal well-being.Why Air Systems?At Air Systems, we believe in fostering an environment of growth, integrity, and respect. We take pride in being an employer that values safety, teamwork, and a commitment to excellence. Our Standards of Success reflect the values we uphold in every project:Safety First: We care about the safety and well-being of our employees, partners, and clients.Teamwork: We work together with respect, integrity, and a shared commitment to excellence.Innovation & Growth: We're always looking for better ways to do thingsand we encourage creativity and continuous improvement.Competitive Salary$30 - $40 per hour based on experience.Equal Opportunity EmployerAs a leading provider of mechanical and electrical construction, facilities services, and energy infrastructure, we offer employees a competitive salary and benefits package and we are always looking for individuals with the talent and skills required to contribute to our continued growth and success. Equal Opportunity Employer/Veterans/DisabledAffirmative Action PolicyPlease review our Affirmative Action Policy.Notice to Prospective EmployeesNotice to prospective employees: There have been fraudulent postings and emails regarding job openings. EMCOR Group and its companies list open positions here. Please check our available positions to confirm that a post or email is genuine. EMCOR Group and its companies do not reach out to individuals to help with marketing or other similar services. If an