About the role
To support the VIP Guest Services team, the full-time Concierge Lead, Guest Services will manage the end-to-end trip planning process for high-profile clients, overseeing a team of Concierge Specialists while working remotely to create bespoke travel experiences.
Key responsibilities:
Lead and inspire a team to deliver exceptional hospitality and personalized service for a select portfolio of guests
Research and curate unique travel itineraries, sourcing exclusive accommodations and experiences tailored to client preferences
Build and maintain strong relationships with clients and stakeholders, ensuring high levels of satisfaction and confidentiality throughout the trip planning process Required qualifications 10+ years of luxury travel experience, particularly with VIP or high-net-worth clientele
5+ years of team management experience in a relevant field
Proven ability to design and sell tailor-made itineraries for discerning travelers
Strong knowledge of global travel destinations and luxury accommodations
Bachelor's Degree in Business Administration, Hospitality, Tourism, or a related field (preferred)
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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