(USA) Senior Director, Technology Operations
walmartBentonville (AR)
(USA) Senior Director, Technology Operations
Posted today
walmartBentonville (AR)
SENIORITY
Manager
About the role
Overview:
Lead the ongoing optimization and modernization of core platforms that power Walmart Claims Services. Drive technology strategies, roadmaps, and transformation initiatives to improve efficiency, automation, data access, and user experience. Partner with Product, Engineering, Data, and vendors to translate business needs into scalable solutions, including AI-enabled capabilities and system integrations. Guide complex, cross-functional initiatives with clear delivery plans, risk management, and stakeholder alignment. Communicate progress and value to senior leadership while ensuring governance and performance. Compensation / Benefits health benefits 401(k) stock purchase company-paid life insurance PTO including sick leave Live Better U education benefit
Responsibilities:
Support and optimize core business platforms and tech solutions for claims operations Develop and execute technology strategies, roadmaps, and transformation programs Translate business problems into technology solutions with cross-functional partners Drive system integrations, process improvements, and AI-enabled capabilities Lead complex cross-functional initiatives with delivery plans, risk mitigation, and stakeholder alignment Manage vendor relationships, oversee enhancements, issue resolution, and compliance Leverage data and analytics to support decision-making and report to senior leadership
Key requirements:
7+ years in technology operations, business strategy, transformation, or related leadership roles Strong understanding of enterprise processes and use of technology, data, automation, and AI to improve operations Experience leading complex initiatives involving system implementation, platform support, vendor management, or ecosystem integration Hands-on experience with Generative AI tools or ability to quickly learn emerging tech Ability to translate complex business problems into technology-enabled strategies and executable solutions Knowledge of technology operations, governance, compliance, and risk management Excellent analytical, storytelling, and executive communication skills Proven ability to influence senior leaders and align diverse stakeholders in fast-paced environments analytical thinking executive communication stakeholder influence Generative AI tools (e.g., Copilot, Wibey, Code Puppy, Semantic Search, RAG, LLMs) systems integration data analytics
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