Hotel Front Desk Agent

Posted 4 days ago

my place hotel kalispellKalispell (MT)

Hotel, Motel, and Resort Desk Clerks Hotels (except Casino Hotels) and Motels

SENIORITY

Entry

SALARY

$19 hourly

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About the role

Job Description: We’re looking for an enthusiastic, service-focused Front Desk Agent to join our guest services team! This role is P/T with weekend availability, and covers a 3 PM to 11 PM shift. In this role, you’ll be the face of the hotel—welcoming guests, managing reservations, answering questions, and resolving concerns to ensure every stay is a great one. If you enjoy working with people and thrive in a positive, team-oriented environment, we’d love to meet you.$19 per hour Eligible for benefits after 60 days of employment

Compensation: $19 hourly

Responsibilities:

Provide every guest with a warm welcome during check-in and a smooth departure experience at check-out, ensuring accurate room assignments and key distribution
Address and resolve guest concerns with professionalism and care
Answer incoming calls and assist guests with questions about bookings, rates, amenities, availability, rewards programs, and special requests (in person, online, and by phone)
Coordinate with housekeeping to ensure rooms are clean and ready for arriving guests
Maintain accurate and up-to-date guest account information and assist with general bookkeeping tasks

Qualifications:

1+ year of hotel or related experience preferred
Comfortable handling phone calls and high-pressure situations
Strong customer service, communication, organizational, and time management skills
High school diploma, GED, or equivalent
Basic knowledge of Microsoft Office and reservation systems
About Company

The My Place Hotel in Kalispell is an extended-stay hotel property that focuses on year-round high occupancy with both off-season extended-stay guests and leisure guests during the peak season. A fun work atmosphere combined with a great group of teammates who do everything they can to ensure each guest has a great experience from check-in to check-out.

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