Customer Service Representative/ Collections ONSITE

Collections Customer Service Representative You're a natural problem-solver who's good with people. You know how to listen to what someone's really asking for (not just what they're saying), and you can explain solutions in a way that makes sense. You stay calm under pressure, you're detail-oriented enough to keep information accurate, and you genuinely care about leaving customers better off than when they reached out. If that sounds like you, this role is a great fit. Deliver a positive, supportive experience for every customer by actively listening, showing empathy, and resolving issues efficiently Use strong communication and problem-solving skills to understand customer needs and guide them to clear, effective solutions Manage multiple systems and tools while assisting customers, ensuring accuracy and attention to detail in every interaction Thrive in a fast-paced environment by handling a high volume of calls or cases while maintaining quality and professionalism Apply your customer service or sales experience to build trust, create meaningful interactions, and drive positive outcomes Continuously learn and adapt to improve performance, contribute to team success, and enhance the overall customer experience High school diploma or GED6+ months of customer service or collections experience preferred Strong communication and customer service skills, including active listening, empathy, and problem-solving Able to clearly document customer issues with accuracy and attention to detail Comfortable multitasking across systems while assisting customers Able to handle a high volume of work, including back-to-back calls or cases Basic knowledge of Microsoft Office Our culture shows up in how we work together, support each other, and show up for our clients. We're bold enough to challenge how things have always been done, committed to delivering results that matter, and passionate about making customer experiences that actually work. Health, dental, and vision coverage with HSA options Paid time off Flexible pay options: daily or weekly pay 401(k) retirement plan Leadership development programs designed to support career growth and advancement Professional and personal development through open-access courses via Alorica Academy Paid training and tuition reimbursement Employee discounts on groceries, travel, insurance, phone plans, health & wellness, pet supplies, and more Employee assistance program for personal and professional support Additional voluntary benefits to meet your individual needs Performance-based credits redeemable at the onsite eatery Onsite dining options, including grab-and-go meals and beverages Comfortable second-floor lounge with soft seating and quiet spaces Dedicated lactation and prayer room for comfort and privacy 24/7 on-site security Free on-site parking Business casual dress code for a polished yet comfortable work style Bold We challenge conventions and take smart risks Relentless We deliver results, no matter what it takes Connected We work as One Alorica because we're stronger together True We show up as our authentic selves, every single day If you're looking for a place where your work matters, your voice is heard, and you can build a real career, let's talk. Apply Today!