About the role
Cornerstone is building a new Americas hub and seeks a leader to head a founding pod in customer support. You will hire, certify quickly, and deliver AMER-shift support that customers rave about. You will own throughput, quality, and the ramp of new agents with mentorship and a runbook in hand. You will fuse culture with performance, ensuring six Corner standards are met while managing escalations and staffing.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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