Technical Specialist - Payments

Posted yesterday

trgWestlake (OH)

Electrical and Electronics Repairers, Commercial and Industrial Equipment Electronic and Precision Equipment Repair and Maintenance

SENIORITY

Mid

Apply

About the role

We are looking for a Technical Specialist - Payments to join our team. The ideal candidate will be detail-oriented, able to follow and potentially create step-by-step workflows, has had exposure to working with industrial and retail technology (ex: payment terminals, rugged scanners, etc.), and enjoys handling a variety of responsibilities daily.

Essential Functions: Monitor the Sales Queue, then move orders through the Picking/Packing/Shipping process. Load necessary software and configure it based on client requirements. Evaluate and perform necessary actions for devices in for repair, including software reloading, accessory replacements, and key injections. Evaluate devices for functionality ensuring thorough diagnosis and potential repair. Manage the RMA (return merchandise authorization) process for multiple clients. Act as a key custodian for the secure handling of encryption keys. Prepare devices for outsourcing, manage shipping logistics, and update repair order tickets. Handle batch processing and ensure accurate labeling for shipments. Adjust, calibrate, configure, and deploy devices per customer specifications.

Qualifications: High school equivalency. Proficiency in Microsoft Office Suite and customer-specific systems. Experience in technical support, preferably in a similar industry. Strong organizational skills and attention to detail. Ability to prioritize tasks and meet deadlines in a fast-paced environment. Excellent communication and teamwork skills. Experience working with mobile devices, tablets, and smartphones. Expertise in operating systems including Windows, iOS, and Android. Ability to work independently and cooperatively with others to solve problems and optimize processes.

Preferred Qualifications: Technology repair experience.

Physical Requirements: Must be able to remain in a stationary position 75% of the time. Capable of accessing various work locations. Can stoop, stand, walk, bend, and stay upright to perform tasks. Proficient in reading both written and digital information, and assessing accuracy and thoroughness of work. Able to lift up to 50 pounds occasionally and 25 pounds frequently. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.