Assistant Shift Leader

Posted today

university of kentuckyLexington (KY)

First-Line Supervisors of Transportation Workers, All Other Colleges, Universities, and Professional Schools

SENIORITY

Mid

SALARY

$16.15-25.81/hour

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About the role

Parking Control Supervisor Assistant

Job Title: Parking Control Supervisor Assistant

Working Title - Assistant Shift Leader Department Name - Transportation Services

Work Location: Lexington, KYGrade Level - 41 Salary Range - $16.15-25.81/hour

Type of Position - Staff Position Time Status - Full-Time

Required Education: HSRequired Related Experience - 2 yrs Required License/Registration/Certification - None

Physical Requirements: Issue citations; work outside; operate a cash operations booth; address upset customers in courteous and professional manner; walk and stand for long periods of time; use of a two-way radio; operate a hand-held ticket writer; lift up to 20lbs; provide customer service; follow written and verbal directions; and provide instructions and directions.

Shift: Monday – Friday 40 hours/week; 1st Shift (7:00 am to 4:00 pm); and some weekends and holidays with occasional overtime.

Job Summary: The University of Kentucky is seeking a Parking Control Supervisor Assistant to join the Transportation Services team. Reporting to the Transportation Services Manager Assistant, this position provides leadership and operational support for designated parking enforcement and attendant booth operations. The Assistant Shift Leader plays a key role in ensuring efficient service delivery, maintaining high customer service standards, supervising personnel, and supporting compliance with university and departmental policies and procedures.

What You'll Do:

Assist with the supervision and daily leadership of parking enforcement and attendant booth operations within assigned areas
Oversee daily cash handling activities, including collections, reconciliations, and accurate accounting of funds
Assign daily work responsibilities, maintain staffing coverage, and support efficient operational performance
Train, coach, and provide guidance to parking supervisors, attendants, and other assigned personnel
Review and approve timesheets, leave requests, and personnel documentation in accordance with university policies
Conduct employee performance reviews and provide ongoing feedback regarding performance and development
Manage customer disputes and resolve escalated service concerns using sound judgment and effective communication
Represent the department at meetings, special events, and operational activities as directed
Monitor employee performance, operational activities, and compliance with departmental procedures
Assist with interviewing, evaluating, selecting, and developing employees while supporting corrective action and personnel processes as needed
Ensure proper use of parking enforcement technologies, parking control systems, credit card processing equipment, vehicle immobilization devices, and related operational equipment
What You'll Bring
Leadership and personnel management skills with the ability to guide and support staff
Strong customer service orientation and commitment to professional conduct
Effective verbal and written communication skills
Sound judgment, decision-making, and problem-solving abilities
Conflict resolution and employee coaching skills
Ability to organize work, manage multiple priorities, and maintain attention to detail
Experience handling cash and maintaining accurate financial records
Working knowledge of technology and software used in parking and transportation operations, including Microsoft Office applications
Dependability, initiative, teamwork, and commitment to safe operations

Minimum Requirements: High school diploma 2 years of related experience

What's In It for You:

Opportunity to develop supervisory and leadership experience within a large, service-focused transportation operation
Meaningful role supporting campus parking services and daily university operations
Opportunity to train, mentor, and develop employees while contributing to operational excellenceUK's Exceptional Benefits
Why Now?

Effective parking operations are essential to supporting the University of Kentucky community, including students, employees, patients, and visitors who depend on safe and efficient access to campus facilities. The Assistant Shift Leader helps ensure consistent service delivery, operational accountability, and positive customer experiences across parking enforcement and attendant operations. As campus activity continues to evolve and parking demands remain high, Transportation Services relies on strong frontline leadership to support employees, maintain operational standards, resolve customer concerns, and ensure compliance with university policies and procedures. Skills / Knowledge / Abilities - Microsoft Excel, Word, T2 Systems FLEX software, Hand-held Ticket Writers, Outlook. Does this position have supervisory responsibilities? - YesPreferred Education/Experience - Experience with T2 Systems Flex Software and Hand-held Ticket writers. Also prefer supervisory experience and highly desire candidates with a valid drivers license and the ability to drive. Associate's + 2 year preferred Deadline to Apply - 10/12/2026 Our University Community - We value the well-being of each of our employees and are dedicated to creating a healthy place for everyone to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors, the University of Kentucky is a Tobacco & Drug Free campus. The University follows both the federal and state Constitutions as well as all applicable federal and state laws on nondiscrimination. The University provides equal opportunities for qualified persons in all aspects of institutional operations and does not discriminate on the basis of race, color, national origin, ethnic origin, religion, creed, age, physical or mental disability, veteran status, uniformed service, political belief, sex, sexual orientation, gender identity, gender expression, pregnancy, marital status, genetic information or social or economic status. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national background check and/or drug screen.

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