Member Support Director: Scale & Serve Christian Families

Posted yesterday

gominnoFranklin (TN)

Religious Workers, All Other Civic and Social Organizations

SENIORITY

Manager

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About the role

Minno is seeking a Director of Member Support to design and scale a high-performing support operation that delivers fast, reliable, and high-quality experiences to our members. You will own the full support ecosystem, set service standards, and build a team capable of delivering consistent results as we grow, while translating support data into actionable insights for product and retention improvements.

Before you apply

Applying takes about a minute. These four things decide how fast it moves after that.

Your profile is current

It's what we read first. Occupations, seniority and locations matter more than a long history.

Two examples you can talk through

Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.

A number in mind

What you're on now and what would make you move. We negotiate better when we know both.

Your notice period

Employers plan around it, and it's the question that stalls offers most often.

Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.