Resolution Specialist
scott associatesPlano (TX)
About the role
Resolution Specialist Scott & Associates, PC is a well-established, multi-state legal recoveries firm. Since our founding in 2000, we've grown into a leading force in debt recovery, providing trusted and comprehensive legal solutions for financial institutions nationwide. Our teams are driven, collaborative, and committed to delivering results. We are seeking a motivated Resolution Specialist to join our Plano, TX-based team. This role is bonus eligible up to $1400/month
Position Summary:
Assist consumers with repayment of debt while fully complying with all regulatory requirements, client policies and company policies.
Essential Duties and Responsibilities:
- Act as initial point of contact for consumers contacting the Firm to resolve debt collection matters
- Negotiate payment arrangements based on Firm and client standards
- Make outbound calls manually and via the Firm's dialer system to attempt to collect consumer debts
- Follow with consumers on missed and returned payments
- Exhibit customer service standards consistent with all quality assurance expectations
- Meet all monthly collection and production goals
- Maintain knowledge of and follow all laws and regulations governing debt collection
- Maintain knowledge of the legal process to aide in the collection of debt and education of consumers as needed
Minimum Qualifications:
- (Knowledge, Skills, and Abilities)
- Two years of experience in a high-volume call center
- Third party/legal debt collection experience preferred
- Effective oral and written communication skills with knowledge of correct grammar, spelling, and punctuation usage
- Strong negotiation skills
- Proficient in Microsoft Office applications such as Word, Excel, and Power Point; ability to operate basic office equipment such as a copy machine, fax machine, printer, scanner, and computer; proficient with internet research
- Ability to multi-task and manage time effectively
- Ability to be flexible to adapt and act quickly when urgent matters require itAbility to maintain professional working relationships in a highly competitive environment
- Ability to work and maintain patience with diversified individuals of various ethnic backgrounds and professional competencies
- Ability to maintain confidentiality
- Eligible for medical, dental, vision, and company paid life insurance on the first of the month following 60 days of employment.401(k) with employer match
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