Director of Guest Services
new day executive searchMystic (CT)
About the role
Director Of Guest Services Join a leading hospitality organization as the Director of Guest Services, where you will play a crucial role in ensuring guest satisfaction and maintaining high standards of service quality. This position offers an exciting opportunity to lead a dedicated team and enhance the guest experience in a respected hotel environment. Director of Guest Services Benefits & Compensation Competitive salary. Comprehensive health, dental, and vision insurance. 401(k) retirement plan with company match. Paid time off for work-life balance. Team member travel discount. Career development opportunities to help you grow in the hospitality industry. Director of Guest Services Requirements & Qualifications Minimum 5 years in a hotel management position. Previous AAA Four Diamond experience preferred. Strong leadership and communication skills. Ability to work in a dynamic environment. Attention to detail and effective problem-solving abilities. Knowledge of reservation systems and hotel operations. Flexibility to work a varied schedule, including weekends, holidays, and evenings. Director of Guest Services Day-to-Day Responsibilities Lead and manage the Front Office team with support from the Assistant Front Desk Manager. Collaborate with the Housekeeping Manager and supervisors to ensure clean, comfortable accommodations for all guests. Oversee smooth check-in and check-out processes to enhance guest satisfaction. Address guest inquiries and resolve any issues promptly and effectively. Coordinate with other departments to fulfill guest needs and expectations. Monitor guest feedback and implement improvements as necessary to elevate service quality.
Before you apply
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Your notice period
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