The New London Homeless Hospitality Center (NLHHC) seeks a full-time Permanent Supportive Housing (PSH) Case Manager to work within our Intensive Services Department. The PSH Case Manager will help our Permanent Supportive Housing (PSH) Program achieve long-term housing stability and independence. PSH is designed to help formerly homeless individuals with a history of chronic homelessness.
Location: New London and Groton, CT
Schedule: 40 hours per week; Monday-Friday
Compensation: $22-$24 per hour; mileage reimbursement for work-related travel
Required: You must have a valid driver's license to be considered for this position.
What You'll Do:
Travel to independent client apartments across scattered locations and conduct regular face-to-face home visits. Refer individuals to community resources and support.
Complete initial orientation and assessments for new participants. Compile and organize all eligibility/other required paperwork in individual case files.
Work effectively with assigned participants to create client-centered, individualized service plans focusing on their personal goals, and implement those plans.
Properly record all services and referrals in accordance with NLHHC policy.
Assist clients in applying for and maintaining government entitlements, disability benefits, food stamps, public assistance, and rental assistance paperwork.
Coach clients on lease compliance, paying rent on time, unit upkeep, neighbor relations, and reporting property maintenance needs to landlords.
When necessary, provide support to property managers and landlords with completing required paperwork, resolving tenant issues, and advocating for appropriate maintenance.
Maintain ongoing contact with landlords to identify any issues that could impact housing stability.
Maintain accurate and updated case files (eligibility, assessments, releases, periodic progress reports, unit reviews, etc.) in accordance with NLHHC policy and DMHAS requirements.
Participate in case conferences and follow up on issues as decided by the team.
When necessary, provide crisis intervention support.
What You'll Bring:- Interpersonal communication skills
- Conflict resolution and problem-solving abilities
- Knowledge of CT housing laws and practices, maintaining benefits
- Understanding of documentation and file management
Bonus Skills:- Background in social services
- Experience working with individuals with mental health and substance use disorders
- Bilingual (English and Spanish)
- Retirement savings with employer match
- Flexible work environment
- Technology provided
- Paid time off and sick leave
- Family-first employer
Deadline for applications: Tuesday, September 15, 2026 The New London Homeless Hospitality Center is an Equal Opportunity Employer committed to a diverse and inclusive workplace.
