Customer Success Manager at CrowdSync in Hoboken, New Jersey

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disabledpersonOak Ridge (NJ)

First-Line Supervisors of Non-Retail Sales Workers Promoters of Performing Arts, Sports, and Similar Events without Facilities

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About the role

Client Success Manager

Company: CrowdSync Technology

Location: SOHO, New York CityOTE: $55,000 - $65,000

Overview: Looking to join a fast paced dynamic team working in the live event space? CrowdSync has been delivering cutting edge technology and solutions to organizations across the board! We work with some of the largest teams in sports, artists in music, and brands in the corporate space to deliver mind blowing experiences. Our controllable LED technology and NFC integrations separate us from the rest. We are seeking an experienced Client Success Manager to join our growing team in NYC. This individual should have experience in the event space and will play a critical role in onboarding new clients, working closely with them to understand their needs, providing solutions, and driving results.

Responsibilities:

Act as the primary point of contact for assigned clients, building and maintaining strong relationships with key stakeholders
Understand clients' needs and provide solutions to meet their objectives
Work with cross-functional teams (Sales, Product, Support, Operations) to ensure seamless integration and implementation of solutions
Analyze and report on client data to drive continuous improvement and identify areas for growth
Collaborate with clients to establish success metrics and monitor progress towards goals
Act as an advocate for clients, communicating their needs and ensuring their satisfaction with their wearables
Identify and act on upsell and renewal opportunities
Participate in regular check-ins with clients to review progress and ensure their continued success

Travel to onsite activations to ensure the deployment of the hardware is seamless (20% of the time).

Requirements:

3+ years of experience in client success or account management
Strong understanding of event technology and the event industry
Excellent interpersonal and communication skills
Ability to work cross-functionally and collaborate with a team
Strong analytical skills and data-driven decision-making
Ability to prioritize and manage multiple tasks in a fast-paced environment
Bachelor's degree in a relevant field

If you are passionate about client success and have a drive to make a real impact, we would love to hear from you. This is an in office role and requires work hours beyond a standard work week to accommodate the live event space.

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