Director of Customer Success Operations
virtual vocationsDenver (CO)
Director of Customer Success Operations
Posted 2 days ago
virtual vocationsDenver (CO)
SENIORITY
Manager
About the role
To drive the efficient delivery of customer success initiatives, the remote Director of Customer Success Operations will manage processes, programs, and technologies to enhance customer adoption, retention, and satisfaction within the Software-as-a-Service industry.
Key responsibilities:
Develop and maintain situational awareness of the business to understand key drivers of customer health and satisfaction
Create and evolve process artifacts and playbooks that enhance the customer journey across onboarding, training, and support
Implement and manage customer success software to facilitate an integrated operational model throughout the customer lifecycle
Required qualifications:
7+ years of experience in customer success operations or equivalent roles in sales or business operations
Experience in SaaS, Social Media Management, and enterprise software
Strong analytical and problem-solving skills with the ability to develop situational awareness
BS or equivalent education; MA/MS/MBA preferred
Proficiency with Salesforce and CRM or SaaS support software
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.