Technical Customer Care Team Lead Hybrid
Posted today
cotalityDallas (TX)
Computer Systems AnalystsComputer Systems Design Services
SENIORITY
Senior
About the role
A leading information services company in Dallas is seeking a Team Lead for Technical Customer Care to mentor the support team, manage escalations, and enhance performance metrics. The ideal candidate has over 6 years of technical support experience, proficiency in SQL, and a background in SaaS environments. This role offers competitive benefits, a hybrid work model, and opportunities for professional growth.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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