Associate Operations Support Specialist II

Job Overview: We are seeking a highly reliable and detail-oriented Operations Support Specialist to monitor system alerts, respond promptly to issues, and execute defined troubleshooting actions based on established flowcharts. This position requires strong problem-solving skills, comfort with technical systems, and the ability to work independently during afternoon and weekend shifts. A key aspect of this role is flexibility — you may support coverage needs by filling open shifts, assisting with vacation or absence coverage, and adapting to changing operational demands. Shift Schedule This role follows a 4×10 schedule (four 10-hour shifts per week), with two shift block options: Block A: Sunday – Wednesday from 10:30 AM – 9:00 PM PST/PDTBlock B: Wednesday – Saturday from 10:30 AM – 9:00 PM PST/PDTResponsibilities Learn and understand novel electro-mechanical hardware systems and operations Monitor system alerts and notifications during assigned shifts Follow established troubleshooting protocols to address issues Execute problem-solving actions based on provided flowcharts Restart hardware systems or escalate issues to senior engineering staff as needed Maintain detailed logs of alerts and actions taken Ensure all issues are resolved within the allotted time or escalated appropriately Provide weekend and flexible shift coverage, including filling in for team absences or vacations as needed

Qualifications: A Bachelor's degree in a related field is preferred Previous experience in operations, dispatch, or customer support roles Basic technical aptitude; prior experience with dashboards or similar systems is a plus Familiarity with troubleshooting hardware and software systems and technology Ability to follow detailed instructions and processes Strong problem-solving skills with a focus on execution Attention to detail and the ability to work independently Excellent communication skills Ability to manage multiple tasks and prioritize in a fast-paced environment Willingness to provide flexible shift coverage, supporting team members during vacations or absences$22 - $26 an hour This position is remote. The salary will be adjusted to reflect local market conditions based on employee location as well as the experience of the employee. Along with the base salary, Mainspring offers pre-IPO stock options + benefits. In more traditional words, Mainspring Energy, Inc is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.