Delivery & Customer Service Specialist
smiths groupEastern (KY)
Delivery & Customer Service Specialist
Posted 3 days ago
smiths groupEastern (KY)
SENIORITY
Mid
About the role
John Crane, a business of Smiths Group, seeks a Customer Service Specialist to measure shipment alignment with client expectations and internal commitments. The CSS will oversee feedback ratings, proactive order tracking, issue resolution, and highlight initiatives to enhance customer experience and operational efficiency. Key duties include reporting on customer satisfaction, tracking delivery performance, and ensuring proper scheduling to meet delivery dates.
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.