Lead Customer Service Representative

Lead Customer Service RepresentativeTransdev in Denver, Colorado is hiring a Lead Customer Service Representative. The Lead Customer Service Representative assists passengers with situations including, but not limited to, directions, information and mobility devices. We are seeking customer service-oriented professionals who are dedicated to safety.Applications accepted until 08/31/2026 or until the position is filledTransdev is proud to offer:Non-CBA Position:Competitive compensation package of minimum $22.00- Maximum $24.00Benefits include:Vacation: up to two (2) weeksSick days: up to 48 hours/6 daysHolidays: 8 paid holidays. Paid based on work schedule.Employee badge that provides free access to all RTD services.Other standard benefits include a 401(k)-retirement plan, medical, dental, and vision insurance, life insurance, short-term disability, and voluntary long-term disability.Benefits may vary depending on location policy. The above represents the standard Corporate Policy.Key Responsibilities:Monitor the floorTrack errors of all staffMonitor daily calls for 5 days outMonitor queue/help on the queue if neededAvailable to cover early/late shifts.Escalated callsRun reportsObtain and enter accurate customer information into the reservations systemComplete customer reservations in a timely and courteous mannerProvide customers with information on the services provided and direct them as neededSupervise staffing on weekends and eveningsSchedule breaks and lunch accordingly without disabling the call centerProvide support assistance to the Reservation SupervisorControl and issue certain disciplines when necessaryNew employee training and re-training of current employeesMinimal errorsOther duties as required.Qualifications:High school education, GED or equivalentPlease include a current resume with your application.Bilingual candidates may be eligible for higher starting pay.Minimum of 2 years of call center supervisor experience, preferably in the transportation industryExcellent written and oral communication skillsComputer literate with the capacity to learn new softwareMust be able to work shifts or flexible work schedules as needed.Must be able to multitask and work under time restraintsSubject to a DOT drug testing and physical if applicable. DOT Regulation 49 CFR Part 40 does not authorize the use of Schedule I drugs, including cannabis, for any reasonPhysical Requirements:The essential functions of this position require the ability to:Sit for extended periods (up to 6-8 hours per day)Push and pull objects up to 25 pounds, occasionally throughout the workday; lift material weighing up to 50 lbs. with or without assistance; occasionally bend, kneel, or crouch to files or equipment stored at ground levelWithstand heavy traffic areas while performing the duties of the job; tolerate exposure to considerable amounts of dust, vehicle fumes and noise.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Transdev complies with federal and state disability laws and makes reasonable accommodations for applicants and candidates with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, please contact mailto:us.HR.TalentAcquisition@transdev.comDrug-free workplace:Transdev maintains a drug-free workplace. Applicants must:Be eligible to work in the United States without requiring sponsorship now or in the future (if based in the U.S.).Successfully pass a pre-employment drug screen.About Transdev: Cities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles. Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move everyday thanks to safe, reliable, and innovative solutions that serve the common good. Find out more at https://youtu.be/ilO5cv0G4mQThe above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request. Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status.California applicants: Please https://transdevna.com/california-employee-privacy-policy/ for CA Employee Privacy PolicJob Category: DispatchersJob Type: Full TimeWork Type: No RemoteReq ID: 8607Pay Group: DVFCost Center: 52924The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified.The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions upon request.Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion or other legally protected status, or any other classification protected by federal, state, or local law.Drug-free workplaceIf based in the United States, applicants must be eligible to work in U.S. without restrictions for any employer at any time; be able to pass a drug screen and background check.California applicants: Please https://transdevna.com/california-employee-privacy-policy/ for CA Employee Privacy Policy.About TransdevCities, counties, airports, companies, and universities across the U.S. contract with Transdev to operate their transportation systems, maintain their vehicle and fleets, and deliver on mobility solutions. Transdev U.S. employs a team of 32,000 across 400 locations while maintaining more than 17,000 vehicles.Part of a global company, Transdev is a leader in mobility with operations in 19 countries, proudly operated by 110,000 team members from around the world. As an operator and global integrator of mobility, we are driven by our purpose. Transdev - the mobility company - empowers the freedom to move every day thank to safe, reliable, and innovative solutions that serve the common good. Find out more at https://www.youtube.com/watch?v=ilO5cv0G4mQ&feature=youtu.be.