Tax Manager

Position Summary: The Tax Manager is responsible for leading the day-to-day operations of the Tax Department, ensuring the accurate and timely processing of client payroll tax payments, filings, and related compliance activities. This role provides leadership, guidance, and development to department supervisors and team members while maintaining effective internal controls, monitoring departmental performance, and driving continuous improvement. Reporting to the Director of Payroll Services, the Tax Manager works collaboratively with departmental and organizational leadership to align daily operations with strategic initiatives and company goals. Essential Functions and Responsibilities Oversee daily tax operations, including payments, reconciliations, filings, and quarter-end and year-end readiness for clients Monitor federal, state, and local payroll tax laws and regulatory changes to ensure department practices remain compliant Communicate regulatory changes and their operational impacts to the Tax team, supporting departments, and management Recommend necessary process, training, or system changes to leadership to maintain regulatory compliance Promptly escalate material client, agency, compliance, or operational issues to the Director of Payroll Services or other appropriate leaders Working alongside the Tax Education Specialist develop and refine ongoing tax education and training for the Tax team and supporting departments Promote a professional, responsive, accountable, and collaborative team environment Document, maintain, and periodically review procedures and effective internal controls throughout tax operations Establish, monitor, and reinforce department KPIs, service expectations, and performance standards Review department metrics, workloads, and quality trends to identify risks and opportunities for improvement Maintain a calm and professional demeanor when communicating with clients, agencies, and team members Resolve escalated client tax issues, agency notices, and processing exceptions through timely communication and follow-up Manage all supervisory aspects of the department, including: Interviewing, hiring, onboarding, coaching, and developing department personnel Conducting performance reviews, addressing performance concerns, and promoting accountability Coordinating schedules, staffing coverage, and time-off planning Mediating employee issues and consistently applying company policies Approving expense reports and charge statementsPresent strategic solutions to leadership to improve compliance, efficiency, scalability, and tax technology or workflows Collaborate with Operations and other supporting departments to strengthen relationships and deliver cohesive client experience Undertake special projects, as requested All other duties as assigned

Required Skills and Experience: Minimum of five (5) years of experience in payroll tax operations, including federal, state, and local payroll tax compliance. Previous supervisory or management experience, with a demonstrated ability to lead, develop, and hold teams accountable. Strong knowledge of U.S. federal, state, and local payroll tax compliance, tax codes, and reporting requirements Experience with complex, multi-jurisdiction payroll tax operations and agency reporting requirements Ability to assess problems, apply sound judgment, and recommend practical solutions in a deadline-driven environment Ability to demonstrate sound judgment, professionalism, and discretion in high-pressure or sensitive situations Strong technical skills and the ability to adapt to payroll tax systems and changing processes Ability to track, analyze, and interpret department KPIs, operational data, costs, and performance trends Working knowledge of Microsoft Office, including Excel, and Windows-based applications Foundation is constantly recognized as one of Northeast Ohio's top workplaces. We are a 21-time winner of the NorthCoast 99 award, a multi-year winner of The Plain Dealer's Top Workplaces award, and have been recognized multiple years on the Inc. 5000 list of fastest-growing private companies in the U.S. Let us start your future at Foundation! Foundation Software is an Equal Opportunity Employer.