Dispatcher NERC - Newark, DE

Primary Duties and Responsibilities: Receive information from a variety of sources and coordinate the appropriate response for routine and other emergency work. Schedule and assign field resources which will best complete the work in a timely manner. Coordinate resources and priorities with various groups and departments. Responsible for tracking, measuring, and reporting performance to ensure that business goals and objectives are being met. Answers, makes, and processes telephone calls from customers and employees. Transacts written and oral business with customers and may conduct correspondence or deal with the public personally as required. Conducts duties in a manner that will promote good customer relations, teamwork, and efficient operation. Makes decisions and solves problems related to the work and/or customers. Researches and gathers technical information requested by field personnel. Investigates and compiles information from various sources to provide clear and effective reporting notification to other parties. Compiles, checks, and verifies business data by selection of appropriate material from various sources, such as preparation of summaries of operations or supporting tabulations for reports. Posts or enters data requiring full comprehension of its general significance to insure proper use and distribution. Handles Miss Utility requests and dispatches appropriate Mark Out personnel as required. Performs other related or less skilled work as required or directed. Job Scope: This position is a NERC Regulated position. Progression as Dispatcher requires satisfactorily completing a six-month qualifying period in each classification, and passing training and progression testing when developed. Failure to pass any test a second time will result in the employee being reassigned.