Account Executive/Manager (Full-Time)

Benefits: 401(k), medical, dental, and vision insurance, paid vacation, company holidays, floating holidays, sick time Requires background check

About Us: Divert 360 is a woman-owned and operated, Houston-based small business providing sustainable waste management solutions through analytics, innovative technologies, training, and culture change. The client partnerships we develop allow us to incorporate waste management solutions to drive sustainability efforts, create operating efficiencies, and support our clients’ overall waste management programs.

Job Description: We are seeking an Account Executive/Manager within the Houston area to join our team to ensure client satisfaction, retention, and loyalty, contributing to the growth and profitability of our company. This remote, work-from-home position includes monthly in-person workdays from the Richmond area company office and occasional local travel. We are looking for a self-motivated and detail-oriented self-starter who has the drive to advance our clients' goals. This position includes the potential for advancement in duties and salary based on performance.

Essential Duties and Responsibilities: Service Management: (25%) Respond to and resolve customer inquiries expeditiously, ensuringa high levelof satisfaction Actively seek opportunities to introduceadditionalservices, increasing revenue potential within each customer’s business portfolio Compile client sustainability data and work with the team members to address concerns and ensure clients meet their target goals Manage vendor services, ensuring service completion and satisfaction Relationship Management: (50%) Serve as the primary point of contact for clients Maintain existing client accounts by building strong, long-term relationships and fostering customer loyalty Effectively communicate with clients, ensuringhigh levelsof satisfaction, and consistently addressing their needs and concerns Advance to conducting regular strategic progress reviews with clients to assess service needs and ensure clients achieve sustainability goals Provide expert advice and guidance that exceeds client expectations Manage vendor relationships and contracts Operational Management: (25%) Understand the full suite of company offerings toidentifyopportunities for continuous improvement in customer programs Maintain and update daily activities in the company CRM system, including calls, meetings, emails, and documents Manage andmaintain Certificates of Insurance (COI) renewal Perform other duties as assigned to support the overallobjectivesof the company

Candidate Qualifications: Bachelor's degree from an accredited college/university; OR 3-5 years of account management experience in lieu of a degree Proficiency in Microsoft 365 suite, including Share Point, Outlook, and Teams Advanced skills in Microsoft Word and Excel preferred Comfortable working with numbers; role involves regular work updating spreadsheets, checking totals, catching small discrepancies, and basic calculations (e.g., percentages, fractions, quantities) Ability to establish and maintain strong, long-term relationships with clients to foster loyalty and trust Excellent verbal and written communication skills to effectively interact with clients and internal teams, ensuring clarity and satisfaction Strong analytical and critical thinking skills to identify issues, develop solutions, and resolve client inquiries and problems expeditiously Commitment to providing exceptional customer service by understanding client needs and ensuring high levels of satisfaction Required Attributes: Self-Motivated: Able to consistently set a schedule and accomplish tasks within a given timeframe Self-Starter: Demonstrates initiative, drive, and ability to independently begin and carry out tasks without prompting or supervision Proactive: Takes initiative to identify opportunities and address issues before they become problems, ensuring continuous improvement in client programs Customer-Centric: Puts the needs and satisfaction of clients first, consistently striving to exceed their expectations and build long-term loyalty Positive and Professional Attitude: Upholds respectful, polite workplace etiquette Detail-Oriented: Pays attention to detail, ensures accuracy in all client data, reports, and communications Empathetic: Understands and shares the feelings of clients, fostering strong relationships and trust through genuine concern and support Resilient: Able to handle difficult situations and setbacks with a positive attitude, maintaining focus and determination to achieve client goals Collaborative: Works well with internal teams, clients, and vendors, fostering a cooperative environment to achieve common objectives Integrity: Demonstrates honesty and strong ethical principles in all dealings, building trust and credibility with clients and colleagues The following skills, experience, and certifications are a plus: Waste and recycling industry experience TRUE certification LEED AP certification Spanish speaking and translation skills