Front Desk Agent - AC & Element DT Miami Brickell
ac element brickellMiami (FL)
Front Desk Agent - AC & Element DT Miami Brickell
Posted 3 days ago
ac element brickellMiami (FL)
SENIORITY
Entry
About the role
Job Description:
We're Excited to Meet You!
Are you passionate about hospitality and creating memorable guest experiences? AC & Element Miami Downtown is seeking a friendly, professional, and service-oriented Front Desk Agent to join our team.
As the first impression of our hotel, you'll play an important role in welcoming guests, providing exceptional customer service, and ensuring every stay exceeds expectations.
What You'll Do:
- Greet and welcome guests with a positive and professional attitude
- Perform guest check-ins and check-outs efficiently
- Handle reservations, cancellations, and room assignments
- Respond to guest inquiries and requests promptly
- Resolve guest concerns while delivering outstanding service
- Answer phone calls and provide information about hotel services
- Process payments and maintain accurate guest records
- Coordinate with housekeeping and other departments to ensure guest satisfaction
What We're Looking For:
- Previous hotel front desk or customer service experience preferred
- Marriott Lightspeed experience is a plus
- Excellent communication and interpersonal skills
- Strong computer and multitasking abilities
- Professional appearance and demeanor
- Ability to work flexible schedules, including weekends and holidays
- High School Diploma or equivalent preferred
- Previous hospitality, hotel, or customer service experience preferred
Benefits:
- Competitive PayMedical, Dental & Vision Insurance 401(k) with Company MatchPaid Time Off (PTO)
- Employee Hotel Discounts
- Life Insurance
- Flexible Scheduling
- Free Parking
- Ready to Join Our Team?
- Apply today and become part of a team dedicated to exceptional hospitality at AC Hotel & Element Miami Downtown. We look forward to meeting you!
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
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Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.
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