Third Party Support Specialist
virtual vocationsNew York (NY)
Third Party Support Specialist
Posted yesterday
virtual vocationsNew York (NY)
SENIORITY
Junior
About the role
To support a dynamic business environment, the full-time Third Party Support Specialist will manage requests from internal partners and external vendors, maintain documentation, and provide consistent customer-focused support remotely.
Key responsibilities:
Respond to inquiries and requests from internal and external stakeholders in a timely and professional manner
Log, track, and manage requests in the ticketing system while maintaining accurate documentation throughout the process
Identify and escalate issues that exceed established procedures or the scope of the role to senior team membersRequired qualifications: Experience in customer service or support involving internal customers, external customers, vendors, or business partners
Proficiency in Microsoft Word, Excel, and Outlook
Ability to follow established procedures and resolve routine issues using defined problem-solving steps
Strong organizational skills to manage multiple requests and meet deadlines
Willingness to learn about company practices and benefits administration concepts
Before you apply
Applying takes about a minute. These four things decide how fast it moves after that.
Your profile is current
It's what we read first. Occupations, seniority and locations matter more than a long history.
Two examples you can talk through
Not a portfolio — just two pieces of work where you can explain the decisions and what you'd change.
A number in mind
What you're on now and what would make you move. We negotiate better when we know both.
Your notice period
Employers plan around it, and it's the question that stalls offers most often.
Once you apply, someone reads it and calls you before anything reaches the employer — usually within two working days.